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How c5i Protects Your Personal Data

At c5i, we take the handling of your personal data seriously — this page sets out exactly what we collect, why we collect it, and how you can…

Data collected only as neededUPI & Paytm payment data protectedYour right to request deletionIndia-region data handlingContact us to update your records

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What This Privacy Policy Covers

c5i Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all personal data collected through the c5i platform, including data gathered when you create an account, make deposits via UPI, Paytm or PhonePe, or contact our support team. We collect information such as your name, email address, phone number, and transaction

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records necessary to operate your account and meet legal obligations. Access to our platform and the application of this policy depend on local law and are available where local law permits. We do not sell your personal data to third parties. Data shared with payment processors
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— including UPI networks, Paytm or PhonePe — is limited strictly to what is required to complete your transaction. This policy is reviewed periodically, and any material changes will be communicated to you through your registered contact details.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have questions about how your data is stored, wish to request a copy of your personal records, or want to raise a concern about…

DATA HANDLING PRACTICES

How We Handle and Secure Your Information

c5i applies a layered approach to data security — from encryption at the point of UPI or Paytm deposit, through to secure server storage and periodic access reviews.

Data Encryption

All data transmitted between your device and our servers is encrypted using TLS. This applies equally whether you are depositing via UPI, checking your account balance, or updating your registered mobile number.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time without affecting your ability to log in.

Account Security

Your account is protected by password authentication and, where enabled, two-step verification via your registered mobile number. We will never ask for your password by email, chat or phone — any such request should be reported to us.

Retention Periods

We retain your account data for as long as your account remains active and for the period required by applicable law thereafter. Once the retention period lapses, data is securely deleted or anonymised from our systems.

Payment Data Handling

Transaction details processed through Paytm, PhonePe or UPI are stored only in accordance with payment-processor agreements and applicable Indian financial regulations. We do not store full card or bank account numbers on our servers.

Requesting Changes

You may request access to, correction of, or deletion of your personal data at any time by contacting the privacy team. We will verify your identity before processing any request to ensure your records are not altered by an unauthorised party.

Your Privacy Questions About c5i

Below are the questions we receive most frequently about how c5i handles personal data. If your question is not covered here, reach out to our privacy team through the contact paths listed on this page.

We collect your name, email address, mobile number and date of birth during account creation. When you deposit via UPI or Paytm, transaction references are also recorded to maintain accurate account records and meet our legal obligations.

We share data only with payment processors such as Paytm, PhonePe and UPI networks — and only to the extent needed to complete your transaction. We do not sell personal data or share it with advertisers without your explicit consent.

Send a request to our privacy team via email or the Help Centre form, including your registered email address. We will verify your identity and deliver a copy of your personal data within seven business days of confirming the request.

Yes. You can submit a deletion request through the Help Centre form or by emailing the privacy team. We will remove your data once legal retention obligations have been satisfied, and we will confirm deletion in writing to your registered email.

After an account is closed, we retain records for the period required under applicable Indian law. Once that period ends, your data is permanently deleted or anonymised so it can no longer be linked back to you.

Full UPI virtual payment addresses and PhonePe wallet credentials are not stored on our servers beyond what is needed to reference a completed transaction. Payment processing is handled through encrypted connections with the respective payment processors.

Change your password immediately through the Account Settings page and then contact our support team via live chat. We can flag suspicious activity on your account, review recent login records and, where needed, temporarily restrict access while we investigate.

How c5i Protects Your Personal Data

Reach Us About Your Privacy

How We Handle and Secure Your Information

Data Encryption

Cookie Use

Account Security

Retention Periods

Payment Data Handling

Requesting Changes

Your Privacy Questions About c5i

01 What personal data does c5i collect when I open an account?

02 Does c5i share my data with third parties?

03 How can I request a copy of the data c5i holds about me?

04 Can I ask c5i to delete my personal data?

05 How long does c5i keep my account data after I close my account?

06 Are my PhonePe or UPI payment details stored on c5i servers?

07 What should I do if I suspect unauthorised access to my c5i account?

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