Reference

Legal terms for your c5i account

c5i keeps account terms, eligibility wording, wallet records and data requests in one legal area, so you can see how your India account is handled before you open…

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c5i Legal terms for your c5i account
CONTACT PATHS

Reach us about legal requests

Legal questions should reach the right desk, not get buried in general chat.

Account terms help Ask us when you need a clause explained, want to check eligibility wording, or…
Wallet record queries Use this route when a UPI, Paytm, PhonePe or Google Pay entry needs matching…
Data rights contact Send requests for access, correction, deletion review or cookie preference checks here.
DATA CARE

How we handle legal records

Legal handling covers more than a terms page. We keep account, wallet, device and support records only for reasons tied to service operation, legal duties, fraud checks, dispute handling and security.

Account data

We store account identifiers, login history, wallet entries and support messages so we can maintain access records, investigate disputes and respond to lawful requests tied to your account.

Cookie handling

Cookies help keep sessions active, remember basic preferences and detect unusual access attempts. You can manage browser choices, but some session cookies are needed for account security.

Security checks

We may review device signals, login attempts and wallet patterns when an account shows unusual activity. These checks help confirm ownership before withdrawals, data changes or account recovery.

Retention periods

Records are kept for as long as needed for account operation, legal duties, dispute handling, fraud checks and audit needs. After that, we delete or anonymise data where possible.

Correction requests

If your name, contact detail or wallet reference is wrong, ask us to correct it. We may request proof before changing records that affect withdrawals or account ownership.

Access changes

If local law, location checks or account checks affect access, we may restrict certain actions. We will explain the account-level reason where we can do so lawfully.

Legal questions for India account holders

These answers explain how our legal terms apply to your account, wallet records, data requests and access in India. They are written for practical account use, not as personal legal advice. If your situation involves a dispute, a formal notice or a government request, contact us through the legal path with the account details we ask for.

Account access depends on local law and is available where local law permits. We may use location, identity or account checks before allowing access, withdrawals or continued use of certain wallet functions.

We use wallet records to match deposits, withdrawals, refunds, charge queries and ownership checks. A transaction reference may be linked to your account ledger, support ticket and audit record.

Yes. Send a data access request through the legal contact path with your account email. We verify ownership first, then share the data we can provide under applicable law.

You can request correction of account details that are inaccurate or incomplete. If the change affects withdrawals, identity checks or wallet ownership, we may ask for documents before updating the record.

Cookies support login sessions, preference memory and security checks. You can change browser settings, but some cookies are necessary to keep your account session safe and record consent choices.

If local law changes, account access or certain features may be adjusted. We may update terms, restrict access, request checks or close functions where required by applicable rules.

Use the legal contact route and include your account email, request type and relevant dates. Do not send passwords. We may ask for identity proof before discussing account records.

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